Can I claim a refund/replacement for a product I’m unhappy with?
A: Of course! Make sure to keep your customer order/receipt form with every order as you will need proof of purchase, then simply contact your local Distributor who will ensure you are either refunded or given a suitable replacement. For those customers requiring a refund, please be advised that if you paid cash for your order, you distributor will happily refund the money to you directly when they pick up the item (with proof of purchase). However, if you’ve placed your order online using a credit card, your refund will take a few days to process and the amount outstanding will be refunded to the credit card you initially paid with.